The screen is called Payments and sits in the side menu under Billing. On the reception dashboard the Cash desk link leads to it — and that is its real role: the cash desk of one day, one shift. The view covers today only, in the practice's time zone.
Under the header stand the date and the shift with your name, so the printout shows who counted.
How to do it
Read the four numbers
The top row answers four questions at a glance:
- Collected today — the total taken and the time of the last payment.
- To collect today — how much is still to be taken from today's visits.
- Arrears — the overdue amount, the number of people and the age of the oldest debt.
- Methods today — a bar broken down into Cash, Card, BLIK, Card terminal, Transfer, Przelewy24 and the rest.
Under 1 is the header with the date, the name of the person on shift and the Accept payment button. Under 2 — the four cards described above: Collected today, To collect today, Arrears and Methods today. Under 4 — the panels you actually work in: Payments today, To collect now and Arrears.
Check the payment log
The Payments today panel, marked live, lists every payment in the columns Time, Patient, Service, Method, Amount. The Day report link takes you to the financial reports. When nobody has paid yet, it shows No payments yet today.
Collect from the people in the waiting room
The To collect now card, captioned from the waiting room, gathers those who are already waiting and have not paid. Every row has two buttons — Card / BLIK and Cash — which open a payment dialog with the amount and method already filled in. A visit covered by a package shows a from package badge instead of an amount, and no buttons.
Record a payment by hand
The Accept payment button in the header opens the Record payment dialog — for money taken outside online payments. You fill in the Amount (PLN) and the Payment method (Cash, Bank transfer, Card terminal), optionally a Note. The save is confirmed with Payment recorded.
Deal with the arrears
The Arrears panel lists unpaid invoices with the due date, the number of days overdue and an in clinic today note if that person has an appointment today. A Collect at visit button then appears — it opens a payment dialog with the amount filled in. When there is no appointment today, what is left is Send SMS reminder: a Send payment request dialog with a choice of channel, Email and SMS, a Custom message (optional) field and a MESSAGE PREVIEW. The send is acknowledged with Payment link sent.
Close the shift
At the bottom of the right-hand column is the Cash report for shift close with a cash on hand summary and a Generate button that leads to the cash-flow report. That is the number you compare with the contents of the drawer before you leave.
When something goes wrong
Required
What this means: The **Amount (PLN)** field in the **Record payment** dialog was left empty. The validation message is not translated yet.
No email address on file.
What this means: The record has no email address, so the email channel in the payment request dialog is disabled.
No phone number on file.
What this means: The record has no phone number, so the SMS channel is disabled.
Amount exceeds the remaining balance due.
What this means: More was typed into the **Visit settlement** panel than is left to pay.
This visit is already settled.
What this means: Somebody took the money earlier — from a second desk or from the practitioner's screen.
Empty panels — Nobody is waiting to pay and No arrears — are good news, not a fault.
Who has access
Clinic Admin Receptionist PractitionerAny of these roles can view the cash desk and take payments. Refunds and changes to the payment settings are reserved for the practice owner and administrator.
The All practitioners filter is a drop-down for the owner and the administrator only — the other roles see it as a label and work across the whole practice. The date range is always today: the Today next to the filter is a caption, not a drop-down. For data from other days go to the financial reports.
Related
- Reception dashboard — where the Cash desk link comes from.
- Walk-in patient — a payment taken by QR code turns up here.
- Payments — the full register of payments and refunds.
- Financial reports — cash flow and period reports.
Related features
Reception dashboard — the waiting room and the working day
One screen for a whole shift at the front desk: who is already waiting, who to call in, who is seeing patients today, which online bookings came in and how much money has come through.
Walk-in patient — intake and payment on the spot
Someone turns up without a booking. How to create an appointment for them, take the money by QR code or on the reception device, and where to see the confirmation.
Payments — the day's till
The reception screen for one working day: how much has been taken, who is sitting in the waiting room with an unpaid visit, what is outstanding, and how much cash is in the drawer at shift close.
Financial reports
Eight reports at one address — revenue, outstanding, cash flow, commission, VAT summary, insurance, packages and wallets — with filters, a chart, a table and an export to XLSX or PDF.
Fiscal receipts
Printing receipts on an online fiscal printer connected through Heltio Bridge. The receipt list is in the app, but the screen for connecting the bridge and registering devices is switched off — for now a clinic fiscalises sales outside Heltio.