A sale to a private individual with no NIP requires a receipt from a fiscal printer. Heltio has the receipt list, the print dialog and an automatic-print setting for it — one link is missing: the screen where you connect Heltio Bridge and register the printer.
What does not exist today. The Settings → Fiscalization screen was switched off on 20 April 2026 and going to its address ends on a "not found" page. Gone with it: creating the bridge token, adding fiscal devices, the test print and the automatic-print-after-payment switch. With no registered device Heltio has nowhere to send a receipt, so the Fiscal Receipts list stays empty.
What that means in practice. Until the bridge is switched back on, you issue receipts directly on the fiscal printer, exactly as before Heltio. You record the payment normally in the day's till — that path works independently of fiscalisation.
What already works
The Fiscal Receipts entry in the menu, under the Fiscal (PL) section, leads to a list with the columns Date, Device, Patient / Payment, Total, Receipt # and Status. The receipt statuses are Pending, Printed, Failed and Cancelled; every row carries the View detail, Retry and Cancel actions.
Above the list appears the banner Bridge is offline. PENDING receipts will print when the bridge reconnects. While the bridge is not connected, that banner is all this page shows.
The menu entry is also tied to the Finanse PL module — a clinic without that module in its plan will not see it at all.
When something does not work
Bridge is offline. PENDING receipts will print when the bridge reconnects.
What this means: The Heltio Bridge app is not connected. Today that is the normal state — the bridge connection screen is switched off.
No devices registered. Devices are added automatically when the bridge detects them on the network.
What this means: No printer is assigned to the clinic, because the bridge is not running.
No receipts yet
What this means: The list is empty because Heltio has not printed a single receipt.
Who has access
Clinic Admin ReceptionistThe receipt list is seen by the administrator and reception. Configuring the bridge and the devices — when it returns — will be the administrator's job.
Related
- Payments — the day's till — recording payments works independently of fiscalisation.
- Invoices and KSeF — the document for a company with a NIP.
- Online fiscal printer — the requirements on the device side.
- Data retention — how long we keep sales documents.
Related features
Payments — the day's till
The reception screen for one working day: how much has been taken, who is sitting in the waiting room with an unpaid visit, what is outstanding, and how much cash is in the drawer at shift close.
Invoices and KSeF
Issuing invoices, proformas and corrections, submitting to the National e-Invoice System, and the KSeF Inbox with invoices from suppliers. Numbering, seller details and the VAT exemption basis are set once, under Billing.
Online fiscal printer
Printing receipts from Heltio on the fiscal printer standing at reception — through the Heltio Bridge helper app. The receipt list already works; the screen where you connect the bridge and the printer is temporarily closed.