This screen is about you, not the patient. It decides what Heltio warns you about, on which device and at what time of day. The settings are personal — your colleague has their own.
Notifications sent to patients are configured elsewhere: the channels in clinic notifications, the email types in email settings.
How to do it
Decide how many times Heltio warns you about a visit
The Reminders section has an Appointment reminders toggle and a Send reminders at list of times. Type a number of minutes and click Add — a chip appears, 15 min for instance. You can have at most five such times, each between 5 and 1440 minutes.
For each one Heltio creates a reminder along the lines of "Appointment with Anna Kowalska in 15 minutes", visible under the bell in the top bar. The full list lives on the Reminders page.
Choose the devices
The Channels section has four toggles:
- Notification sounds — a chime when a notification arrives in the browser.
- Browser push — desktop notifications, including when the Heltio tab is not in front. The browser asks for permission the first time you enter the dashboard; if you decline, the toggle will not work until you change that decision in the browser settings.
- Mobile push — the same reminders on the phone, through the app.
- Email reminders — see the warning below.
Set quiet hours
Enable quiet hours and give the times in the No notifications between field. Within that window Heltio holds sending and moves the reminder later. The exception is reminders with the Urgent priority — those always get through.
Turn on high-pain alerts
The Email Notifications card further down has a master Receive email notifications toggle. With it off, only critical messages get through — portal invitations and GDPR matters.
Under it, in the Practitioner Notifications section, sits High-pain alerts: an email arrives when a patient logs an exercise with pain of 8 or higher. Changes are committed with Save Preferences.
When something doesn't work
Enter a value between 5 and 1440 minutes.
What this means: The reminder time typed falls outside the allowed range.
This time is already added.
What this means: The same number of minutes is already on the list.
Maximum 5 reminder times.
What this means: The list is full.
Failed to save email preferences
What this means: The save did not reach the server.
Disabled by clinic administrator
What this means: This email type is off for the whole clinic, so your setting changes nothing.
Who has access
Practitioner Clinic Admin ReceptionistEveryone working in the clinic has this screen and sets it for themselves. Nobody changes anyone else's preferences here, and the settings do not travel between clinics — after switching clinic, check them again.
Related
- Push notifications — how push works in the browser and in the app.
- Reminders — the reminder list, snoozing and dismissing.
- Appointment reminders — what the patient receives.
Related features
Push notifications
Browser push for the team and mobile-app push for the patient — who gets what, who turns it on, and what push does not cover.
Appointment reminders
Heltio reminds the patient about an appointment 24 hours and 2 hours ahead. This is where you set which channel carries it, and what it says.
Email to a patient
Which emails Heltio sends patients on the clinic's behalf, how to turn them on and off, and what you can change in them.
Reminders
Two different mechanisms under one name: the messages sent to the patient before a visit, and the operational reminders for the team in the bell next to your name.