Communication

Bulk SMS and email to patients who gave marketing consent — with audience selection, a consent check and a send window.

Heltio reminds the patient about an appointment 24 hours and 2 hours ahead. This is where you set which channel carries it, and what it says.

Which emails Heltio sends patients on the clinic's behalf, how to turn them on and off, and what you can change in them.

A text conversation between you and the patient — in the dashboard, in the portal and in the mobile app. One conversation per practitioner–patient pair.

Your own settings — what Heltio should remind you about, how loudly, on which device, and during which hours it should stay quiet.

The three PDF documents Heltio assembles from clinic data — the post-visit handout, the exercise program and the invoice. Where to find each, and which language it comes out in.

Browser push for the team and mobile-app push for the patient — who gets what, who turns it on, and what push does not cover.

How Heltio sends SMS to patients — content and channels, message length, a custom sender name, and the STOP and START keywords.

The clinic's SMS balance — how much is left, where it comes from, how to buy a package and how to switch on auto top-up.