The program you assign in the clinic is what the patient opens in the portal as their Program. It is worth knowing what they see there — because the shape of their screen decides the quality of the data that comes back to you, and what you can ask about at the next visit.
This describes the patient's view. Your side — the metrics and the activity map — is covered in program adherence.
How to do it
Check what the patient sees on arrival
The program screen opens with three numbers: Streak (days in a row), This week (percentage completed) and Sessions (how many there have been in total). Below come Today with the exercises for the current day, Next milestone and the full exercise list for the program.
If the last two days went badly, the patient sees an invitation — Want to talk to your practitioner? with a Send a message button. The message lands in the clinic's ordinary inbox.
Understand the three buttons on an exercise
Every exercise gives the patient Done, Adjust and Skip. After saving, Undo appears, and in the menu: Reopen, Change reason, Message practitioner and See history.
Adjust opens the How did it go? question with Sets done, Reps per set, Load / weight and Duration fields, plus a Note for your practitioner (optional). The patient can attach up to one video and three photos. This is where the Partial status comes from, instead of a plain done-or-not.
Skip requires a reason: Too painful, Too tired, No time today, No equipment available or Other. The reason is mandatory — and it is usually the most valuable piece of information in the whole set.
Know where the pain and effort data comes from
While saving, the patient answers two questions on descriptive rather than numeric scales:
- How did it feel? — Great · Fine · A bit sore · Painful · Very painful.
- How hard was it? — Too easy · Easy · Just right · Hard · Too hard.
The Avg. pain and Avg. difficulty columns on your Adherence tab are the averaged answers from those two scales. If an exercise shows high pain and low completion, you have the full picture: the patient is not skipping it out of laziness.
Get to know the set runner
An exercise with prescribed sets can be done with guidance: Open set runner shows Set 1 of 3, the Start, Pause and Done buttons, a Rest countdown between sets and Skip rest. The patient can Add another set or Stop here — the remaining sets are then logged as skipped.
Alongside sits What your practitioner asked for with your values, so the patient has them in front of them while entering their own.
Closing out the day
When they finish, the patient sees Done for today, split into Done, Partial, Skipped and the session time. If anything is left unlogged, Heltio asks Before we finish and offers Mark them all done, Mark them all skipped or Leave for now.
The milestones a patient can pick up along the way: First session, 3-day streak, 7-day streak, 30-day streak, Halfway through your program, Program complete and Feeling better.
When something doesn't work
Pick a reason to record a skipped exercise.
What this means: The patient closed the skip dialog without choosing a reason.
Editing window closed — you can only edit entries from the last 48 hours.
What this means: The patient wants to correct an entry older than two days.
This day hasn't started yet. Come back on the day to log your exercises.
What this means: The patient opened a day in the future.
You can attach at most 1 video to this session.
What this means: The entry already has a video attached.
Videos must be 50 MB or smaller.
What this means: A phone recording passes that size quickly.
Program not found.
What this means: The program was deleted, or the patient arrived from an old link.
Who has access
Clinic Admin PractitionerThis screen belongs to the patient and needs an active portal account.
The patient's entries go into the record and are noted in the audit log exactly like entries made in the clinic.
Related
- Program adherence — the same data from the clinic's side.
- Exercise programs — what you set up to make this screen make sense.
- Programs in the portal — where the program sits among the patient's other screens.
Related features
Exercise programs — building and running them
Laying out exercises for a patient across weeks and days: prescriptions for each exercise, videos from the materials library, week copying with progression, and five program statuses.
Program adherence — what the patient does between visits
The Compliance tab on a program card: the overall rate, a per-exercise breakdown with average pain and difficulty, a 16-week activity heatmap, and a reminder when the week looks bad.
Exercise programs in the portal
How a patient works through an assigned program — logging exercises, the set runner with rest, a quick daily check-in, history and milestones.
Patient portal: what the patient sees
An overview of the Patient Portal — how the patient gets access, what is in the menu, how they switch between clinics, and what they see when there is no access.