Every entry the patient logs about a completed exercise comes back to the clinic. Heltio assembles those entries into a picture of how the program actually works — not how it looked on the day it was assigned.
This is a prompt for a conversation, not a grade for the patient. A low rate usually means the program is too long, too hard or badly explained — and that is what gets changed first.
How to do it
Open the Compliance tab
Go into the patient's program and switch to the Compliance tab. The Compliance Overview section gives Overall Compliance as a percentage, the number of sessions completed against those planned, the Last logged date (or Never), and the current streak of consecutive days.
The tab does not appear on a program template — it shows only when the program has a patient assigned.
Drop down to a single exercise
The Per Exercise table has four columns: Exercise, Completion, Avg Pain and Avg Difficulty. This is the most practical view on the whole tab — it shows whether the program is failing as a whole, or whether one exercise in it hurts and is therefore being quietly skipped.
Read the activity heatmap
The Activity Heatmap is a grid of 16 weeks, day by day. The colour of a cell says: All completed, Partial, None logged or No data. Hover over a cell to see how many of how many exercises the patient ticked off that day.
Look for patterns here, not single days: weekend gaps, a break after the second week, a return after a visit.
See the same thing without opening the program
The Programs list shows a Compliance bar on every row, so a drop is visible without opening the card.
In the active visit session the patient-context panel gives the rate for their first active program and highlights it when it falls below half — you have that number in front of you at the moment you can ask about it.
Pick up the weak-week reminder
Every so often Heltio creates a high-priority reminder for the practitioner in charge when program compliance for the current week has dropped below half. There are two conditions and both matter:
- the program has to be active, and the patient has to have at least one entry that week — total silence raises no reminder, because the week may simply not have started;
- there is one such reminder at a time per practitioner–patient pair, until the previous one is dismissed.
When something doesn't work
No compliance data yet. Activate the program so the patient can log exercises.
What this means: The patient has not logged any completion in this program yet.
Never
What this means: The value in **Last logged** — the program is active, but the patient has never opened it.
Editing window closed — you can only edit entries from the last 48 hours.
What this means: A message on the patient's side: they want to correct an entry older than two days.
Log date must be within the last 90 days and not in the future.
What this means: The patient is catching up on days more than three months back.
Who has access
Clinic Admin PractitionerCompliance is visible to anyone who can open the patient's program: the practitioner in charge and the clinic admin. The weak-week reminder goes only to the practitioner assigned to the program — not to the whole team.
Related
- Exercise programs — how to change a program when the data says it is not working.
- The program through the patient's eyes — where these entries come from.
- Exercises and materials in a plan phase — the other completion route, counted separately.
Related features
Exercise programs — building and running them
Laying out exercises for a patient across weeks and days: prescriptions for each exercise, videos from the materials library, week copying with progression, and five program statuses.
The program through the patient's eyes
What the patient sees in the portal when they open their program: today's plan, a set runner with a rest countdown, three buttons on every exercise, and the pain and effort questions whose answers come back to the clinic.
Exercises and materials in a treatment-plan phase
A patient in the acute phase gets a different set from the same patient three months later: you attach exercises with prescriptions and materials with roles to a specific phase, and Heltio computes a readiness verdict from them.
Exercise programs in the portal
How a patient works through an assigned program — logging exercises, the set runner with rest, a quick daily check-in, history and milestones.
Patient record
The file of a single person — personal details, clinical profile, note history, measurements, consents, guardians and settlements, in the tabs down the left-hand side.