Online payments settle one question: does the patient pay at the moment they book. You pick one mode for the whole clinic and — where needed — override it for selected services.
Three modes, named exactly as the screen names them:
- Pay at visit — no online payment, the patient pays in person.
- Deposit — the patient prepays a percentage of the price when booking, the rest at the visit.
- Full prepayment — the patient pays the whole amount when booking.
How to do it
Verify the payout account first
Online payments cannot be switched on until the clinic has a verified merchant account with Przelewy24. You go through the verification under Settings → Bank Payouts: you fill in the Przelewy24 sub-merchant onboarding (company name, NIP, REGON, address, representative's details, IBAN) and submit it for verification. The status is on the same page — Pending, In review, Verified, Rejected or Suspended.
Switch online payments on
On the Online payments screen, flip the Online payments section. The app asks for confirmation and describes the effect: on enabling "Patients are charged online when they book.", on disabling "Patients will pay at the visit; no online charges will run."
Set the default mode
The Default payment mode section applies to every service that has no setting of its own. Choosing Deposit reveals a Deposit percent field — a value from 1 to 100, taken from the service price. Save defaults closes the section.
Override the mode for a chosen service
The Per-service overrides section lists the catalog with the columns service, mode and Deposit %. By default every row says Using clinic default method. Click Edit, pick a mode — or Inherit clinic default to go back to the clinic setting — and save.
This is the place for a sensible compromise: full prepayment for a first visit and for home consultations, pay at visit for everything else.
Take a payment during the day
Online payment is useful outside booking too. In the calendar, in the appointment menu, Charge now… lets you pick a route: Patient's phone (QR) — you show the code on screen and the patient scans it — or Kiosk on this device. The code dialog waits for the result and confirms with Paid ✓.
From the appointment panel you can also send a payment link by email or SMS, three times a day at most.
When something does not work
Online payments cannot be turned on until this clinic's payout account has passed verification (KYC).
What this means: The clinic has not finished the Przelewy24 merchant registration, or the verification is still under way.
Payments are enabled but sandbox credentials are not configured. Bookings will fail.
What this means: Payments were switched on, but the test environment does not have the full set of provider credentials.
Deposit percent must be between 1 and 100.
What this means: The Deposit percent field holds 0, a negative value, or a number greater than 100.
This clinic's deposit configuration is incomplete. Please contact the clinic.
What this means: A patient sees this at booking when the Deposit mode is selected but the percentage was never set.
This service requires online payment, so it cannot be booked as an instant reservation.
What this means: A service covered by prepayment was chosen through the quick-booking path, which skips the payment step.
Payment failed — your slot has been released. Please try again.
What this means: The patient did not finish paying within the time window, so the booking expired and the slot returned to the pool.
Who has access
Clinic AdminThe payment modes and the online-payments toggle are set by the clinic owner or an administrator. Reception and practitioners use the finished configuration — taking a payment with a QR code, sending a link, accepting money on the spot.
Related
- Payments — the day's till — what happens to a payment on reception's side.
- Service price list — the price a deposit is calculated from.
- Online booking — how the patient sees the payment step.
- Przelewy24 — the payment provider and commission settlement.
Related features
Payments — the day's till
The reception screen for one working day: how much has been taken, who is sitting in the waiting room with an unpaid visit, what is outstanding, and how much cash is in the drawer at shift close.
Service price list
The clinic's service catalog — price, duration, VAT rate, visibility in online booking and price overrides for individual practitioners. The calendar, invoices and packages all take their price from here.
Online booking from the portal
How a patient books a visit from the Patient Portal — a four-step wizard, instant booking versus a request, online payment, the waitlist, and rescheduling or cancelling.
Przelewy24 — online payments
The patient pays for the visit when booking, and the money goes to the clinic's account through Przelewy24. It takes two steps: a verified payout account and online payments switched on.
Booking from the public page
The public address where a patient books without an account: they pick a service, a practitioner and a time, leave their details, and the appointment lands straight in the clinic calendar.