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Passes available publicly

Selling multi-visit passes straight from the clinic's public page: the patient picks a pass, pays online and gets the pass, while you get an invoice under Billing.

Required permissions:
Clinic Admin
Reviewed: 2026-08-24

A package marked public lands on the Buy a pass page at heltio.pl/book/your-clinic/packages. The patient buys it themselves, with no account and no trip to reception — they pay through Przelewy24, and the pass activates once the payment clears.

The Passes tab appears next to booking only when you have at least one active public package. The passes page itself works independently of online booking — you can sell passes even with online scheduling switched off.

Open Packages and passes

How to do it

01

Turn on online payments

A public purchase always goes through the payment provider. Until the clinic has online payments enabled, the buy button ends in a refusal: Online payments are disabled for this clinic. See Online payments via Przelewy24.

02

Mark the package public

Under Settings → Packages open a package and tick Show in public booking as well as Active. The filter above the list (Public / Hidden from booking) shows what patients see today.

Four form tabs matter on the purchase page:

  • DetailsName and Description. These build the package card the patient reads before buying.
  • PricingGross price and VAT rate. Price per visit is computed for you and shown to the patient.
  • ServicesCovered services. At least one is required; those are what the patient redeems pass visits against.
  • ValidityNo expiry or Expires after N days, counted from the purchase date.

Under 1 are those four tabs, one under another. Under 3 is a field filled in on the selected tab.

Konto demonstracyjne — dane przykładowe, nie są to dane rzeczywisteDetailsPricingServicesValidityPackagesZapiszSekcja ANazwa gabinetunp. Gabinet Rehabilitacji...NIP000-000-00-00Adresul. Przykładowa 1, 00-001 WarszawaSekcja BTelefon kontaktowy+48 000 000 000E-mail gabinetugabinet@przykład.pl1Four tabs of one package3A field filled in on theselected tab
The package tabs in the order the patient feels their effect: name and description, price, redeemable services, expiry.
03

Check what the patient sees

The package card shows the name, description, visit count, price, price per visit, validity and a Covers list. The Buy button leads to the Purchase pass screen with First name, Last name, Email address, Phone number fields and the I agree to the processing of my personal data consent. Then comes Proceed to payment.

With no active public package, the patient sees No packages available.

04

Pick the purchase up in the dashboard

After a successful payment the patient returns to the passes page with Your pass has been purchased successfully! and a note that a confirmation will arrive by email.

Three things happen on your side at once: the pass waits until the payment clears, an invoice is created under Billing in the buyer's name, and the patient — if they were not in the database yet — is created automatically from the details given. Matching goes by email address within your clinic, so the same address will not create a second record.

When something doesn't work

Warning

No packages available

What this means: No package is both active and marked public — or they have all been switched off.

What to do: Under Settings → Packages tick **Active** and **Show in public booking** on the package.
Error

Failed to load packages.

What this means: The page got no answer from the server — usually a momentary break in connectivity.

What to do: Click **Retry**. If that does not help, check that the clinic address in the link is right.
Error

Online payments are disabled for this clinic.

What this means: A public pass purchase needs online payments enabled, and the clinic does not have them.

What to do: Set up [online payments](/pomoc/funkcje/integracje/p24-platnosci-online). Until then sell passes at reception — see [Prepaid packages](/pomoc/funkcje/finanse/pakiety-przedplacone).
Warning

Select at least one service.

What this means: You are saving a package without naming the services a visit can be redeemed against.

What to do: On the **Services** tab tick at least one entry from the catalogue.

Who has access

Clinic Admin

Packages are created and published by whoever manages the clinic settings. The purchase is public — the buyer needs no account. The invoice and the pass go to the clinic where the package was sold, and stay there.

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