Troubleshooting
What to do when something breaks — diagnostics and how to reach support.
Looking for a specific error fix? The guides below explain how to work with problems; symptom-by-symptom fixes live in Troubleshooting.
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What to do when something breaks — diagnostics and how to reach support.
Looking for a specific error fix? The guides below explain how to work with problems; symptom-by-symptom fixes live in Troubleshooting.
…
Four tests in five minutes — a cache-bypassing refresh, signing out and in, a private window, and the demo. After them you know what to write in the report.
4 minute read
The same three-step scale in the problem descriptions and in the "When something does not work" sections. What each level means and what to do about it.
3 minute read
Two routes — the in-app form and e-mail. What to write to get an answer first time, and what never to paste into a report.
3 minute read
The "Was this article helpful?" form under every help page. What happens to it, what is worth writing in it, and when it is not the right channel.
3 minute read